Last updated: November 2, 2026.
This policy explains when and how a purchase from Master in creativity is refunded. It complements the Terms and conditions.
Creativity course (Online)
No right of withdrawal and no refunds. Your access to the virtual classroom starts as soon as your payment is confirmed, and you expressly ask for it when you buy. So the online course has no right of withdrawal, under Article 3 bis of Chilean Law 19,496 and its regulation and, for consumers in the European Union, under EU consumer law. Once you’re enrolled in the virtual classroom, the course can’t be refunded.
Book: returns
- You can return the book within 14 days of receiving it, without giving a reason, as long as it’s unused and in the condition you received it in, including its plastic wrap and any other wrapping.
- You pay the return shipping, unless the book arrived damaged or isn’t what you ordered: then we pay it.
- When we receive the book and check that it meets these conditions, we refund its price and the shipping you paid when you bought it, within 14 days.
Book: legal warranty
If the book is defective (for example, missing or unreadable pages, or a binding error), you can choose a replacement, a repair or a refund within 6 months of receiving it, under Articles 20 and 21 of Chilean Law 19,496. We pay the shipping. The right of withdrawal doesn’t limit this legal warranty.
Damaged or wrong book
If the book arrives damaged or isn’t what you ordered, email us with your order number and a photo. We first check that it arrived that way, from the photo and, if needed, the returned book. Once confirmed, we replace it or refund what you paid, and we pay the shipping.
How to ask for a refund or a return
- Email mario.miqueles@masterincreativity.com with your order number and the reason, before sending the book back.
- We reply with the next steps and, if needed, the address to return the book to.
- Once approved, the refund goes back to the payment method you used.
How you’re paid back
- How long the money takes to show depends on PayPal, dLocal Go or your bank.
- You get back the full amount you paid for the refunded item. If you paid in another currency, the amount you receive may differ because of your bank’s or provider’s exchange rate.
- For cash payments, we may need bank account details to make the refund.
Unpaid cash vouchers
If you created a cash payment voucher and didn’t pay it, nothing is charged: the order is cancelled automatically.
Before disputing a charge
If something is wrong with a payment, please email mario.miqueles@masterincreativity.com first. It’s faster than a dispute with your bank or payment provider.